Support Specialist

Date posted

November 16, 2023

Hiring location

Skopje, N. Macedonia

Department

Customer Service

About The Position

We are always looking for ambitious and talented people who want to advance their career options and work on international projects. Now, we are looking for a Support Specialist to become a part of our Customer Service department. Working with us means working on international clients’ projects, working in a friendly environment, and working with a dream team with a ‘sharing knowledge’ culture!

What We Offer

A full-time position that comes with a competitive salary and individual performance evaluation policy
Opportunity to gain international business experience working for world high-class companies
A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
Professional and personal growth training policies with additional courses and certifications
Additional private health insurance
Fitness & wellness center to use
High-quality business equipment and cozy office space
Two Annual team buildings and regular internal social and sports team events

Your Skills

Bachelor’s degree, preferably in Computer Science or any related field
Proficient in Microsoft Office applications
Great understanding of computer hardware and software systems
Dedicated to problem-solving.
Positive and professional work attitude
Excellent interpersonal and customer service skills
Advanced written and spoken English.
Ability to work with customized working hours schedule
Responsible, diligent, and proactive.
Team player with excellent communication skills.

Your Responsibilities

Possessing specialist knowledge of operating systems, devices, applications, and software
Providing technical support to teams within the organization, and to external clients when required
Answer queries and monitor issues with software applications and escalate or close tickets, as necessary
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Developing reports for teams across the business
The job role will involve a rotation in 3 work shifts

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