Service Delivery Manager

Date posted

August 22, 2023

Hiring location

Novi Sad, Serbia


Delivery Management

Service Delivery Manager
About The Position
We’re always looking for perspective and talented people who want to advance their career options and work on international projects. Now, we are looking for an experienced Service Delivery Manager to become a part of our company. Working with us means working on international clients’ projects in a friendly environment, and working with a dream team with a ‘sharing knowledge’ culture!
What We Offer
  • A full-time position that comes with a competitive salary and individual performance evaluation policy
  • Opportunity to gain international business experience working for world high-class companies
  • A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
  • Professional and personal growth training policies with additional courses and certifications
  • Hybrid working model
  • Additional private health insurance
  • Fitness & wellness center to use
  • High-quality business equipment and cozy office space, with refreshments and fruits included
  • Two Annual team buildings and regular internal social and sports team events
Your Skills
  • Completed a Bachelor’s degree in Computer science or a relevant field
  • 5+ years of experience in IT, project management, or managing a development team
  • Ability to manage multiple projects, activities, and tasks
  • Ability to set up workflows and KPIs for managing incidents, change requests, service requests, crisis calls, security-related incidents, etc.
  • Superior multi-tasking skills and the ability to work in a fast-paced, dynamic environment
  • Analytical and conceptual skills, performance and innovation readiness teamwork
  • Ability to predict challenges and seek to head off obstacles proactively
  • Excellent interpersonal and collaborative skills and the ability to adapt communication at different levels
  • Excellent command of English language (knowledge of German, French, Italian, or Spanish would be considered a plus)
Your Responsibilities
  • Leads planning, coordination, and execution of the ERP software and sub-projects with a clear focus on communication, risk, and budget management
  • Responsible to gather and interpret input from the business, business analysts, project managers, and other stakeholders in order to develop and maintain ERP software and sub-project schedules
  • Ensuring client satisfaction of all support requests
  • Developing project roadmaps for the planning, evaluation, and purchase of the ERP solution
  • Proactively monitors and measures service performance and metrics on a day-to-day basis to ensure optimal service delivery
  • Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance
  • Oversee technical gaps between teams and processes

Apply for this job

We encourage a working culture where innovation is the goal, hard work is expected, and creativity is rewarded. We like hanging out: Happy Hours, Teambuilding, Beer meetings, Sony Parties…
We continuously invest in the training and certifications
of our employees, so we can prepare them better
for the new industry challenges.
Our employees are open to learning from each other. They are our support system and provide the team environment we need in order to be successful.
You’ll work on challenging international projects
and strive to find the right way to solve the problem.
Travel to onsite locations is included.