Service Delivery Manager

Date posted

August 22, 2023

Hiring location

Novi Sad, Serbia

Department

Delivery Management

About The Position

We’re always looking for perspective and talented people who want to advance their career options and work on international projects. Now, we are looking for an experienced Service Delivery Manager to become a part of our company. Working with us means working on international clients’ projects in a friendly environment, and working with a dream team with a ‘sharing knowledge’ culture!

What We Offer

A full-time position that comes with a competitive salary and individual performance evaluation policy
Opportunity to gain international business experience working for world high-class companies
A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
Professional and personal growth training policies with additional courses and certifications
Hybrid working model
Additional private health insurance
Fitness & wellness center to use
High-quality business equipment and cozy office space, with refreshments and fruits included
Two Annual team buildings and regular internal social and sports team events

Your Skills

Completed a Bachelor’s degree in Computer science or a relevant field
5+ years of experience in IT, project management, or managing a development team
Ability to manage multiple projects, activities, and tasks
Ability to set up workflows and KPIs for managing incidents, change requests, service requests, crisis calls, security-related incidents, etc.
Superior multi-tasking skills and the ability to work in a fast-paced, dynamic environment
Analytical and conceptual skills, performance and innovation readiness teamwork
Ability to predict challenges and seek to head off obstacles proactively
Excellent interpersonal and collaborative skills and the ability to adapt communication at different levels
Excellent command of English language (knowledge of German, French, Italian, or Spanish would be considered a plus)

Your Responsibilities

Leads planning, coordination, and execution of the ERP software and sub-projects with a clear focus on communication, risk, and budget management
Responsible to gather and interpret input from the business, business analysts, project managers, and other stakeholders in order to develop and maintain ERP software and sub-project schedules
Ensuring client satisfaction of all support requests
Developing project roadmaps for the planning, evaluation, and purchase of the ERP solution
Proactively monitors and measures service performance and metrics on a day-to-day basis to ensure optimal service delivery
Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance
Oversee technical gaps between teams and processes