Customer Service Specialist

Date posted

April 24, 2024

Hiring location

Skopje, N. Macedonia

Department

Bachelor Degree

Customer Service Specialist - Axapta Masters
About The Position
We are always looking for ambitious and talented people who want to advance their career options and work on international projects. Now, we are looking for a Support Specialist to become a part of our Customer Service department. Working with us means working on international clients’ projects, working in a friendly environment, and working with a dream team with a ‘sharing knowledge’ culture!
What We Offer
  • A full-time position that comes with a competitive salary and individual performance evaluation policy
  • Opportunity to gain international business experience working for world high-class companies
  • A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
  • Professional and personal growth training policies with additional courses and certifications
  • Additional private health insurance
  • Fitness & wellness center to use
  • High-quality business equipment and cozy office space
  • Two Annual team buildings and regular internal social and sports team events
Your Skills
  • Bachelor’s degree, preferably in Computer Science or any related field
  • Proficient in Microsoft Office applications
  • Great understanding of computer hardware and software systems ( Experience with ERP and CRM systems would be considered a plus)
  • Understanding SQL queries or programming language syntax as overall.
  • Dedicated to problem-solving
  • Positive and professional work attitude
  • Excellent interpersonal and customer service skills
  • Advanced written and spoken English
  • Ability to work with customized working hours schedule
  • Responsible, diligent, and proactive.
  • Team player with excellent communication skills
Your Responsibilities
  • Triaging every request or issue received
  • Responsible for ensuring client satisfaction through communication channels
  • Making daily, weekly, or monthly reports due to the needs of the clients
  • Responsibility to proactively monitor processes within short time ranges
  • Analyzing and troubleshooting SQL queries or failed error processes within the software application
  • Providing technical support to teams within the organization, and to external clients when required
  • Answer queries and monitor issues with software applications and escalate or close tickets, as necessary
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Developing reports for teams across the business
  • The job role will involve a rotation in 3 work shifts

Apply for this job

We encourage a working culture where innovation is the goal, hard work is expected, and creativity is rewarded. We like hanging out: Happy Hours, Teambuilding, Beer meetings, Sony Parties…
We continuously invest in the training and certifications
of our employees, so we can prepare them better
for the new industry challenges.
Our employees are open to learning from each other. They are our support system and provide the team environment we need in order to be successful.
You’ll work on challenging international projects
and strive to find the right way to solve the problem.
Travel to onsite locations is included.